Privacy Policy

1. Who We Are
   1 Care Home Services (“we,” “our”) provides non-medical in‑home care services such as personal care, companionship, errands support, and transportation.
2. What We Collect
   Personal Details: name, email, phone, address, date of birth, emergency contacts

Health-Related Info: medical history, mobility or care needs, dietary requirements (when relevant to service)

Service Data: care plans, visit logs, billing or insurance information

Website & Device Data: IP address, browser type, analytics, cookies

3. How We Use It
   To assess care needs and design a personalized care plan

To schedule, deliver, and manage services

To process payments and billing

To communicate appointment updates or general service information

To analyze and improve our service quality and website experience

To fulfill legal or regulatory requirements, including safety reporting

4. Who We Share It With
   Only as needed to deliver care: caregivers, scheduling software vendors, billing processors

With medical providers, if necessary for safe service delivery, and only with your consent

With authorities, if required by law (e.g. abuse reporting, audits)

We do not sell, rent, or publicly trade your personal data

All third‑parties must maintain confidentiality and follow data protection standards.

5. Cookies & Tracking
   We use cookies and analytics tools to understand website use and enhance functionality.

You can disable cookies via your browser settings, though some site features may not function properly.

6. Data Security & Retention
   We implement secure data handling (e.g. encrypted transmission, limited access).

Personal information is retained only as long as necessary to provide care and comply with legal obligations.

7. Your Rights
   Access, update, correct, or delete your information

Withdraw consent or object to processing (where permitted)

Request details on how your data is used and handled

To exercise any rights, contact us at [email/contact info].

8. Policy Updates
   We may update this policy as needed. Any changes will be posted here with a new Effective Date.